Privacy Policy

Introduction and Scope

SereneCircle Network is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, participate in our programs, or engage with our services. We understand the importance of privacy, especially for our mature adult community, and strive to maintain transparency in all our data practices.

This policy applies to all users of our website, mobile applications, and services, including prospective members, active participants, and community members. By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. We encourage you to review this document periodically as we may update our practices to reflect changes in technology, legal requirements, or service improvements.

Information We Collect

We collect various types of information to provide and improve our wellness services. Personal identification information includes your name, email address, age group, wellness goals, experience level, and contact preferences. When you register for our programs, we gather health and fitness related information such as your current activity level, specific areas of concern or focus, mobility considerations, and program preferences. This information helps us tailor our offerings to your individual needs and ensure a safe, beneficial experience.

Technical information is automatically collected when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referral sources. We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage patterns. Communication records are maintained for quality assurance purposes, including correspondence through email, contact forms, customer service interactions, and feedback submissions.

How We Use Your Information

Your information enables us to deliver personalized wellness experiences and maintain the highest standards of service quality. We use personal information to create customized yoga and wellness programs based on your age group, experience level, and stated goals. Registration information helps us manage class enrollments, send program updates, schedule consultations, and facilitate community connections within our SereneCircle program.

Communication data allows us to respond to inquiries promptly, provide customer support, send educational content about wellness practices, and notify you about new programs or events that may interest you. Website analytics help us understand user behavior, identify popular content, improve site navigation, and optimize our digital experience for mature adults. We also use aggregated, anonymized data to conduct research on wellness trends and program effectiveness, always ensuring individual privacy is maintained.

Information Sharing and Disclosure

SereneCircle Network does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with trusted service providers who assist in delivering our programs, such as payment processors, email service providers, website hosting companies, and certified yoga instructors who work with our organization. These partners are contractually bound to maintain confidentiality and use your information solely for providing services to us.

In certain circumstances, we may disclose information when required by law, such as responding to subpoenas, court orders, or legal proceedings. We may also share information to protect our rights, property, or safety, or that of our users or the public. If our organization undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, with advance notice provided to affected users.

Data Security and Retention

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server hosting, regular security assessments, access controls limiting employee data access, and secure backup systems. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Active member information is maintained during your participation in our programs and for a reasonable period afterward to facilitate potential re-enrollment. After account closure, we may retain certain information in anonymized form for research and service improvement purposes.

Your Privacy Rights and Choices

You have several rights regarding your personal information. Access rights allow you to request information about what personal data we hold about you and how it is used. Correction rights enable you to update or correct inaccurate personal information. Deletion rights permit you to request removal of your personal information, subject to legal and contractual obligations. You may also object to certain processing activities or request data portability in machine-readable format.

Communication preferences can be managed at any time through your account settings or by contacting us directly. You may opt out of promotional emails while still receiving essential service communications. Browser settings allow you to control cookie acceptance, though disabling cookies may limit website functionality. To exercise any of these rights or if you have concerns about our privacy practices, please contact our Privacy Officer using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your user experience and understand how our services are used. Essential cookies are necessary for basic website functionality, including security features and user authentication. Preference cookies remember your settings and choices to personalize your experience. Analytics cookies help us understand visitor behavior, popular content, and areas for improvement.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect website functionality and prevent access to certain features. We do not use cookies for targeted advertising to third parties, and we do not track users across other websites. Our cookie usage is designed to respect your privacy while providing the best possible user experience.

Contact Information and Updates

For questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact our Privacy Officer. We are committed to addressing privacy inquiries promptly and thoroughly. You may reach us through email, postal mail, or by using the contact form on our website. We strive to respond to all privacy-related inquiries within 30 days.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or service offerings. Significant changes will be communicated through email notification, website announcements, or direct communication with active members. The effective date at the top of this document indicates when the policy was last revised. We encourage you to review this policy regularly to stay informed about how we protect your information and your privacy rights.